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Please note that AUSTRALIA POST are experiencing some delays both domestically and internationally. We appreciate your patience when receiving your orders. FREE STANDARD SHIPPING ON ALL AUSTRALIAN ORDERS - AfterPay & ZipPay Available.
Please note that AUSTRALIA POST are experiencing some delays both domestically and internationally. We appreciate your patience when receiving your orders. FREE STANDARD SHIPPING ON ALL AUSTRALIAN ORDERS - AfterPay & ZipPay Available.

FAQ

Are Vayda Organics products made with Certified Organic ingredients?

Our products are made with Certified Organic ingredients by the ACO standard. Our full ingredient lists are on each individual product page for you to view.

Are Vayda Organics Products Australian Made?

Absolutely! All our products are Australian made.

Do Vayda Organics ship internationally?

Yes we ship to New Zealand, The United Kingdom and Ireland. Postage will be calculated at checkout. Please be advised that Vayda Organics does not cover import liabilities that may be applied by the selected country’s Government, nor will we accept any responsibility for customs delays, duties or taxes that may apply in selected country. If this is a concern, we do advise that you check your country's import regulations before purchasing as we do not accept change of mind returns.

What shipping carriers do you use?

All products are shipped via Australia Post. Once sent, you will receive your tracking number via email. We offer free standard shipping on all Australian orders and a flat rate of $5.00 AUD for express shipping. Shipping costs will be calculated at checkout for all international orders.

How long will it take to get my order?

Orders will be processed within 1-3 business days of receiving payment. All orders are then sent via Australia Post. Depending on your location within Australia this may take an additional 1-5 business days (estimation only). International orders vary but are an estimated 4-8 business days. Please advise that this timeframe may vary during peak times or events such as public holidays and Christmas.

How can I track my order?

Once Australia Post has processed your order, you will be sent a tracking number via email.

Can I return my order?

You will be entitled to a refund or exchange if an item has a major problem or is significantly different to what you have ordered. No change of mind exchanges or refunds will be offered so please choose carefully. We take every care possible when posting our products but do not take responsibility for lost or damaged items.

Are your products pregnancy safe?

Always consult your GP or Midwife before using any products containing essential oils when pregnant. All products can be used after childbirth, however while breast feeding we do not recommend using the oils on the breast area as our products are not designed to be ingested orally.