Frequently Asked Questions

Yes! All products in the Vayda Organics collection are Australian Certified Organic.

Yes we ship to New Zealand, The United Kingdom and Ireland. Postage will be calculated at checkout. Please be advised that Vayda Organics does not cover import liabilities that may be applied by the selected country’s Government, nor will we accept any responsibility for customs delays, duties or taxes that may apply in selected country. If this is a concern, we do advise that you check your country's import regulations before purchasing as we do not accept change of mind returns. 

We recommend products are used within the first 12 months of opening.

Orders will be processed within 2 business days of receiving payment. All orders are sent via Australia Post, depending on your location within Australia this may take an additional 1-4 business days. International orders vary but are an estimated 4-6 business days. Please advise that this timeframe may vary during peak times or events such as public holidays and Christmas. 

Although rare, certain essential oils have been known to cause uterine contractions within the first 13 weeks of pregnancy. Therefore we recommend that you consult your GP or Midwife before using any products containing essential oils. All products can be used after childbirth, however while breast feeding we do not recommend using the oils on the breast area as our products are not designed to be ingested orally.

Although our products are non-toxic and non-irritant, those with nut allergies should avoid using the Vayda Organics Collection as we use ingredients such as Argan Oil and Tamanu Oil in all products.

Yes! Just enter your email here, and you’ll be added to our subscription list. You’ll be sent updates, exclusive offers, and much more.

All products are shipped via Australia Post. Once sent, you will receive your tracking number via email. We offer free standard shipping on all Australian orders and a flat rate of $5.00 AUD for express shipping. Shipping costs will be calculated at checkout for all international orders.

You will be entitled to a refund or exchange if an item has a major problem or is significantly different to what you have ordered. No change of mind exchanges or refunds will be offered so please choose carefully. We take every care possible when posting our products but do not take responsibility for lost or damaged items.

To receive your $30.00 Code/Gift Voucher you must follow the 4 steps outlined on the flyer you received with your order. If you are not on social media you can skip steps 1 & 2 and complete steps 3 & 4. Once you have left a review, you will receive an email with your $30.00 code to use at checkout on your next purchase. Code is valid for 6 months. Please allow 1-3 business days for this to be sent.

Additionally, when you email or tag us in your before and after photos on Instagram our team will contact you via email or Instagram to arrange your gifted product to be sent out. Please be advised that we offer free standard Australian shipping, but overseas customers will have to cover shipping costs. If you have any further questions please do not hesitate to contact us!

Never miss a beat

Signup for our newsletter to stay up to date on sales and events.