Vayda Organics Pty Ltd A.C.N. 627 790 498 (we, us, our, or Vayda Organics) makes every effort to be fully transparent at all times. Accordingly, we have developed this Refunds & Returns Policy to ensure that you are fully aware of your rights with respect to refunds and returns.
All clothing items sold on the Vayda Organics website are eligible for a full refund or online store credit if the item/s meet our returns policy listed below.
If for any reason you are not satisfied with your purchase, please follow these steps for an efficient and easy return:
- Email us at email@example.com
- We will email you a form with our return address and other details needed to send back your purchase. Please print, fill this form out and add it in with the items you wish to return.
- Pack all items you would like to return in their original wrapping with your return form in a secure carton or satchel.
- At your local Post Office, send your return package to the returns address that is listed on your form.
Please allow up to 7 business days for us to receive your return.
Once received by our team, we will inspect and process the goods within 3 business days, and you should receive your refund within 1-5 business days from this date.
We will send you a confirmation email of your refund back onto your original payment method.
We do not offer a free returns service. We recommend insured registered post as we are not liable for lost return parcels. If any of the items in your order were faulty, damaged or incorrect, please contact our customer service team at firstname.lastname@example.org for assistance.
- From the date of purchase, all customers have 21 days to return their item/s.
- Items must be returned in their original condition, unworn, unaltered, unwashed and have all tags still attached.
- Items must not have any dirty marks, make-up or fake tan marks.
- Items must not smell of perfume, deodorant, cosmetics or washing power.
- Customers are to cover the cost of the return postage, unless your items are deemed faulty by our team.
- For security and peace of mind, we strongly suggest using insured registered post as we are not liable for lost return parcels.
- Unless the item is deemed faulty by our team, we do not refund the cost of shipping.
If you have any questions, please contact our customer service team at email@example.com for assistance.
Currently we do not offer exchanges. To avoid disappointment, we recommend placing a new order for the item/s you would like to purchase, and returning your existing item/s for a full refund - following the steps listed above under “return instructions”.
Faulty Or Incorrect Items:
We’re sorry if the item you received is not perfect. To resolve a faulty or incorrect item, please email us at firstname.lastname@example.org with your order number and a brief description of the fault or incorrect item. Images of the fault or incorrect item would be highly helpful and assist in resolving the matter efficiently.
Once assessed by our team, we will confirm the next steps. Items deemed to have a fault can be returned for a refund or online credit note. Please keep a copy of your return postage receipts as we will reimburse you for these costs if the item is deemed to be faulty.
Any Further Questions:
Please contact our customer care team at email@example.com for assistance.